Leading Provider of Moving and Storage Services in Connecticut

FAQ'S

WHEN IT COMES TO MOVING, MOST FOLKS HAVE A LOT OF QUESTIONS. WE’VE ROUNDED UP AND ANSWERED SOME OF THE MOST COMMON MOVING FAQ’S WE’VE BEEN ASKED BELOW.

DOES HANDS ON MOVING’S JURISDICTION COVER ALL OF CONNECTICUT?

Yes, Hands On Moving service covers the entire state of Connecticut.

CAN YOU HELP ME MOVE OUT OF STATE ?

Yes, our Hands On Moving service includes long distance moving up to 16 hours maximum in any direction from Connecticut.

DO YOU OFFER MORE THAN JUST MOVING SERVICES ?

Addition to moving your items to a new house or business location, Hands On Moving and Storage also provides:
• Storage Facilities
• Delivery
• Junk Removal
• Packing Services.
Our moving services extend from residential moves, commercial moves, long- distance moves, to piano moves as well. In addition, we have certified movers trained & ready to assist seniors move to their next destination.

WHY CHOOSE HANDS ON MOVING AND STORAGE ?

There are a number of characteristics that would make Hands On Moving the ideal choice for all moving and storage services. One particular element that truly differentiates us as a company is our commitment to cultivating a positive & healthy community - that of employees and their families, customers, business partners, and the neighborhoods we serve.

Our company embraces the family spirit, which means we encourage and support each other in everything we do. We also know the importance of giving back to the community that supports us; never hesitating to lend a helping hand to those in need.

We're in the business of building lasting relationships based on honesty, trust and consistently exceeding expectations.

DO YOU PROTECT MY FURNITURE WHEN YOU MOVE IT ?

Yes. Our Hands-On Certified Movers are fully equipped to protect all of your items. From heavy-duty storage blankets for your large items to shrink wrap for added protection, our movers have you covered. Upon confirming your move, we encourage you to review our provided terms & policies for additional information regarding how Hands On Moving protects your furniture.

Don’t worry. You’re in good hands.

WHAT DOES THE TRAVEL FEE COVER ?

Our one-time flat rate travel fee covers our movers getting to your initial location(s) and getting back to our office from your drop off location. We pride ourselves on price transparency; no surprises.

WHAT HAPPENS IF MY ITEMS ARE DAMAGED DURING THE MOVE ?

We are federally mandated to pay $0.60 per pound for any "damaged" item. We do reserve the right to fix any item or replace any item if it is not able to be fixed. Upon confirming your move, we encourage you to review our provided terms & policies for additional information regarding how Hands On Moving protects your items.

WHAT HAPPENS IF MY HOME IS DAMAGED DURING THE MOVE ?

Hands On Moving will fix any cosmetic damage to walls, floors, and ceiling. Structural damage if not easily fixed will be subcontracted out through our insurance agent or a settlement will be arranged.

HOW DO I MAKE MY MOVE GO FASTER ?

Our Hands-On Certified movers will do everything in their power to make your move as fast as possible. Organization is key! To help ensure a quicker move, please organize and label your boxes/items so our movers are better aware of where and how to transport your items. Additionally, small children and pet can at times disrupt the flow & pace of the move. Please keep your little loved ones out of the way.

DO I HAVE TO GIVE WORKERS A TIP ?

A tip is always appreciated but is not a requirement.

DO YOU MOVE IN THE RAIN/SNOW ? IF SO, HOW DO YOU PROTECT MY ITEMS ?

Yes, we move in all "non severe" weather conditions. Our Hands-On Certified Movers are fully equipped to protect all of your items. Items can be covered by storage pads or shrink wrap as they exit your home and wiped dry as they enter the truck or your new home.

DO YOU PROTECT MY HARDWOOD FLOORS, CARPET, OR TILE ?

Upon request, we will protect all your hardwood, and tile floors when we get to your home at no extra cost. If you need full carpet shield, we offer that as well for a small fee. Our goal is to make your move stress free. Your home is safe with us.

WHAT SIZE IS YOUR TRUCK ?

Our Hands-On Moving vehicles range from 16' to a 26' box moving truck.

WHAT HAPPENS IF ALL OF MY ITEMS DON’T FIT ON ONE TRUCK ?

Upon confirming the scale & scope of your move, our trained moving agents will estimate how many trucks your move will need. If all of your items don’t fit on one truck, the crew will either make an additional trip or send out an additional truck.

DO I GET CHARGED ANOTHER TRAVEL FEE IF YOU HAVE TO MAKE TWO TRIPS ?

No, one flat-rate upfront travel fee is charged for each truck required to complete your move.

DO YOU PROVIDE FIXED RATE QUOTES ?

Hands On Moving is an hourly-rate moving service, however for large local and out of state moves, our trained moving agents will conduct an onsite assessment and offer an estimated flat rate price based on your inventory.

WHEN DOES MY HOURLY TIME START ?

The timer starts when we arrive at your home, and we stops once you confirm we've moved everything you need us to move.

CAN YOU MOVE PLANTS ?

Yes, we are able move plants. From experience, we know plants can be tricky, so we recommend you move them ahead of time, so they don't get damaged.

Upon confirming your move, we encourage you to review our provided terms & policies for additional information regarding how Hands On Moving protects your items.

CAN YOU MOVE BOXES WITH NO LIDS ON THEM ?

All boxes need to be covered, if no cover is available, we ask that you re- pack, or allow our Hands-On Certified movers to repack your items in our moving box for a small fee. Upon confirming your move, we encourage you to review our provided terms & policies for additional information regarding how Hands On Moving protects your items.

HOW IS MY FURNITURE PROTECTED WHEN YOU MOVE IT ?

We used shoulder harness straps and padded dollies to help prevent any damage to large furniture items. If necessary, our Hands-On certified movers will wrap your items before we move them to further protect them from any damage.
Upon confirming your move, we encourage you to review our provided terms & policies for additional information regarding how Hands On Moving protects your items.

DO YOU HIRE DAY LABOURERS OR DO YOU HAVE YOUR OWN EMPLOYEES ?

Hands On Moving uses only our own employees, who are thoroughly trained and certified to be members of our Hands On Moving Team. Our movers are awesome!

DO YOUR PRICES CHANGE ON THE WEEKENDS ?

Hands On Moving may charge peak pricing during the busiest times of the year due to higher operational costs. However, we provide upfront rates during the estimate process so you will know the hourly rate before booking your move. No surprises on move day!

ARE YOU LICENSED AND INSURED?

Yes. Hands On Moving is fully insured and licensed to provide you worry free service. All our Hands-On Certified movers are trained to make your day stress free and easy, almost fun!

DO YOU HAVE ANY HIDDEN FEES ?

No hidden fees. Hands On Moving values transparency, and we know you do as well. All pricing is upfront & inclusive.

WHAT FORM OF PAYMENT DO YOU ACCEPT ?

Hands On Moving accepts credit card, cheque or cash payments.

DO YOU MOVE PIANOS ?

Hands On Moving only moves upright (spinet) or console pianos. We do not move Grand and/or Baby Grand pianos.

WILL YOU DISASSEMBLE AND REASSEMBLE MY BED ?

Our Hands-On Certified movers will disassemble and reassemble all standard beds. Custom made beds or baby cribs will need to be disassembled before we arrive, and then we will move them with care to your new home for you to reassemble.

Which furniture items do your not move ?

Please see below for our list of items that we do not move. However, please give us a call at 203-937-2156 to discuss any specific moving requests you may have and we will do our best to accommodate them.

• Grand Pianos, baby grand Pianos and hot tubes
• Extremely valuable items, such as jewelry, paintings, chandeliers, and fine wines.
• Ammunition, firearms, and combustible items.
• Disconnect appliances or items containing gas.
• Cars.
• Pets.
• Propane tanks

DO YOU HAVE ANY ADDITIONAL MOVING TIPS I SHOULD KNOW ABOUT ?

Our #1 tip is keep things as simple and organized as possible. That means labeling boxes, keeping items from the same room or areas together, and to have all the supplies you need on hand before you begin. Also take your time to do it right, just as we like to do. Rushing through a move only invites accidents or all-out disasters, which are never part of the moves we make.

Can you help me move in Connecticut?

Yes, in certain areas. Hand on Moving provides services throughout New Haven, Hartford and Fairfield counties in Connecticut – and we absolutely adore the communities we serve.

Can you help with more than just moving services?

You bet. In addition to moving items to a new house or business location, Hand on Moving also provides storage, delivery, junk removal and even packing services. Our moving services extend to residential moves, commercial moves, long-distance moves and piano moves, with trained senior movers also at the ready.

Do you have professional moving tips you can share?

Our top tip is keep things as simple and organized as possible. That means labeling boxes, keeping items from the same room or areas together, and to have all the supplies you need on hand before you begin. Also take your time to do it right, just as we like to do. Rushing through a move only invites accidents or all-out disasters, which are never part of the moves we make.

Why choose Hands on Moving?

There are many reasons why choosing Hands on Moving is a good choice, but one of our favorites is the type of relationship we have with each other as well as the surrounding community. Our company embraces the family spirit, which means we encourage and support each other in everything we do. We also give back to the community that supports us, never hesitating to lend a helping hand to those in need. We’re in the business of building lasting relationships based on honesty, trust and consistently exceeding expectations.